195cm Tall XXL Cat Scratching Post Tower with Hammock Cream

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1. 30-Day Return Window: We offer a 30-day return period from the date of delivery. If 30 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.

2. Eligibility for Returns: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any item not in its original condition or that is damaged or missing parts for reasons not due to our error will not be accepted.

3. Return Authorization: Before initiating a return, please contact our customer support team to obtain a return authorization. Items returned without prior authorization may not be accepted.

4. Free Return Shipping: We offer free return shipping for eligible items within the specified 30-day window. Please contact our customer support team to arrange for a return shipping label.

5. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Exchanges: If you wish to exchange an item for a different size or color, please contact our customer support team to arrange for the exchange. Exchanges are subject to availability.

7. Non-Returnable Items: Certain items are not eligible for return, including perishable goods, intimate or sanitary goods, gift cards, and downloadable software products.

Refund Policy

1. Full Refunds: We offer full refunds for eligible items returned within the 30-day return window and meeting the return eligibility criteria.

2. Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition or have damaged or missing parts for reasons not due to our error.

3. Refund Processing Time: The time taken to process a refund may vary depending on your original payment method. Please allow a reasonable period for the refund to be reflected in your account.

4. Refunds on Gift Purchases: If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

5. Late or Missing Refunds: If you haven't received your refund within the expected timeframe, please check your bank account again and contact your credit card company. If there are any issues, feel free to contact our customer support team for assistance.

No Restocking Fee or Additional Charges

1. No Restocking Fee: At yourgifts.com.au, we believe in providing a hassle-free shopping experience for our customers. Therefore, we do not charge any restocking fees on returns or exchanges. You can return eligible items within the specified 30-day window without incurring any additional costs.

2. No Hidden Charges: Rest assured, when you initiate a return or exchange, there are no hidden charges or surprise fees. We cover the return shipping costs for eligible items, making the process convenient and cost-effective for you.

3. Transparent Transactions: Our commitment to transparency means that you won't encounter any unexpected fees during the return or refund process. The amount refunded to you will be the full purchase price of the returned item, as long as it meets the eligibility criteria.

4. Customer-Friendly Policy: Our no restocking fee policy is designed with our customers in mind. We want you to shop with confidence, knowing that if a product doesn't meet your expectations, you can easily return it without any financial burden.

5. Clear Communication: We believe in clear and straightforward communication. If you have any questions or concerns regarding our return policy or any other aspect of your purchase, our dedicated customer support team is available to assist you.

By offering a no restocking fee policy and being transparent about any potential charges, we aim to provide you with a seamless and positive shopping experience at yourgifts.com.au. Our commitment to customer satisfaction means that we strive to make the return and refund process as straightforward and fair as possible for all our valued customers.

Do you have another question that’s not answered here?

Email us at support@yourgifts.com.au to speak to a customer service representative.